FAQ

What is Vin Number?

A Vehicle Identification Number (VIN) is the 17-character identifier for your car, truck, or motorcycle. It looks like this: WAUYP54B01N099265, and encodes the vehicle’s manufacturer, features, and serial number No two vehicles have the same VIN, so it serves as your car’s fingerprint– this allows for all reports of accidents, title problems, insurance incidents, and more to be tracked through each vehicle’s VIN.

Where can I find VIN number?

Your vehicle’s unique Vehicle Identification Number (VIN) can be found on the title document, the vehicle registration, and on the insurance policy. The VIN could also be located at the following locations on the car itself: front engine block under the hood, front end of frame, drivers side interior cash, driver’s side door jam (inside).

Why would I need a VIN report?

A VIN report lets you learn about your vehicle’s history. It includes checks for whether the car has been stolen, experienced accidents, recorded as salvaged, as well as many other title problem checks. Ordering a VIN report before purchasing a vehicle allows you to catch potential problems and purchase with confidence.

What type of information does Vininsights provide?

VinInsights provides information about the vehicle’s title, registration and usage history. Each report displays the results of our comprehensive search for salvage or junk vehicles; damage from hail, flood or fire; mileage discrepancies or odometer rollback; and gray market vehicles. VinInsights also looks for lemon vehicles; vehicles designated as rentals, taxis or fleet usage; abandoned or forfeited vehicles; records of theft; and loan/liens that represent ownership interests or unpaid judgments.
VinInsights reports on accident damage when that information is provided to it. VinInsights does NOT provide the names of or information pertaining to a vehicle’s previous owner(s).

Can I view a sample report?

Of course you can. It’s on this link here.

Where does VinInsights vehicle history data come from?

Information provided in a VinInsights vehicle history report comes from hundreds of data sources. These include: state departments of motor vehicles (DMVs), auto auctions, Canadian motor vehicle departments, consumer protection agencies, auto dealers and other state agencies. All data acquired from these sources meet either the federally mandated Drivers Privacy Protection Act (DPPA) and/or other industry guidelines.

When I enter my VIN or license plate I receive a "no history found" message – what does this mean?

A “No Records Found” message means that our vehicle history data search found no information in that category at this point in time. It could mean that the car was manufactured before 1981 and it doesn’t have the vehicle information number (VIN) we need to find the answers you’re looking for. It could also mean that the car is so new that there are no records currently on file. However, please do not hesitate to contact us and we’ll look into the matter for you.

How do I contact Customer Service?

You can contact us via our live chat (bottom right corner, contact us page, on email support@vininsights.com, Facebook and Instagram page. We will respond to you asap. We value your time and invest heavily in great customer support.

Can Vininsights help me if I am a victim of used car fraud?

VinInsights is not a certified provider of legal advice nor does it offer legal assistance. however, we are happy to offer a free initial consultation with our legal partners to discuss your case and possible legal options in more detail.

What is your refund policy?

We have 30 days money back guarantee. Please contact us with your request, and we’ll issue you a refund.

I’ve typed wrong email address, what should I do?

Don’t worry. Just contact our support stuff and tell them your correct email address.

Can I use the Vininsights report as a legal evidence in court?

The VinInsights Vehicle History Report can be used by a legal representative to assess your initial claim however we recommend should you wish to use the report as evidence in court to seek independent counsel by a certified legal practitioner.

My car's VIN is wrong. Is that a problem?

In case your vehicle has a 17-digit VIN, please make sure it has been correctly and completely entered into the traffic register. All CARFAX Reports for passenger and light commercial vehicles are created from our extensive information database, which is accessed through a vehicle’s unique 17-character VIN. Cars manufactured prior to 1981 did not follow this standardized 17-character VIN format, therefore we cannot offer our service for these vehicles. All VIN numbers for cars manufactured after 1981 should consist of 17 characters (there are a few exceptions) and should not contain the letters O, Q or I.

Why does the VinInsights report not contain any personal details about previous owners?

VinInsights cannot provide these data because it is a private information and as such protected by the Data Protection Law.

How does VinInsights do to protect my information?

We do everything in our power to guarantee your safety when paying as well as when handling your personal details. Therefore, we use VinInsights Secure Socket Layer (SSL) which is encrypting all your personal details. VinInsights has its own internal security system and is regularly performing safety checks.

What payment types are available?

You can pay using all main card brands (Visa, Master, Maestro, Amex, Dina) and PayPal.

Car was in an accident but It doesn’t show on the report. What’s the deal with it?

In rare occasions Some events such some accidents are not always reported for various reasons. It’s mainly the case where vehicle owner wants to hide that fact from any future buyer. Although it’s a bad practice we as a company and our data providers can’t do much about it beside appealing to mechanics, drivers and insurance companies to report every event. Even tough, our reports are still the most accurate ones on the market.

Can I pull report for every car?

Almost every car. You can pull a report for every car manufactured after 1981 and registered at least once in the following countries: United States, Canada, United Kingdom, Netherlands, Spain, Sweden, Slovenia. Note that if the car is brand new, there might be a chance that there is still no data on that vehicle.